DATA PRIVACY NOTICE: SILICONE & TECHNICAL PRODUCTS (PTY) LTD
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INTRODUCTION
This privacy notice sets out the basis on which any personal information we, SILICONE & TECHNICAL PRODUCTS (PTY) LTD (hereinafter “Silicone”), collect from you, or that you provide to us, will be used, stored and processed by us (hereinafter referred to as "collect" or “collection”). Read the following carefully to understand our practices regarding your personal information (as defined below) and how we will process it.
In adopting this privacy notice we wish to ensure you that the use of your personal information is lawful, reasonable, and relevant to our business activities, with the ultimate goal of improving the services we offer and to your experience with us. We will take reasonable steps to prevent unauthorised access to, or disclosure of your personal information. However, we cannot guarantee that your personal information shall be secure, despite our best efforts to protect it as required in law.
By continuing to interact with us and use our services, you agree to the terms and conditions set out in this privacy notice.
Below we explain how and when we collect and use personal information. If at any time you have enquiries that are not dealt with in this document, please contact us at info@silicone.co.za. Otherwise, you can contact our Information Officer at info@silicone.co.za or 021 534 9055.
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THE INFORMATION WE COLLECT AND RECORD
When we receive an enquiry, request or instruction, we may request, receive, store and record many details of you that are defined as ‘personal information’ in POPIA. We collect and record only the minimum personal information that is required for us to attend to the request, enquiry or order. In doing so, we comply with POPIA in that we implement reasonable practices to ensure the private information is protected.
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TYPES OF PERSONAL INFORMATION WE COLLECT
The types of personal information that we may collect includes information necessary to provide our services. This may include personal information which contains identifiable information such as (amongst other things) your first and last name, screen name, email address, postal address, telephone number, details about your telephone device (e.g. mobile phone) and your telephone service provider ("personal information"). If you are an entity, this may include your entity registration number, VAT number, business address and contact person’s details.
3.1 How we get the personal information and what we use it for:
Most of the personal information we process is provided to us directly by you for one of the following reasons:
• The information will be collected directly from you where you provide us with your personal details. Where possible, we will inform you what information you are required to provide to us and what information is optional.
• Information collected will be provided to us by you where we will have access to your name, surname, email address and contact details.
• Information provided will be regarding services provided at Silicone & Technical Products (Pty) Ltd.
3.2 We also receive personal information indirectly, from the following sources in the following scenarios:
• Website usage information may be collected using “cookies” which allows us to collect standard internet visitor usage information.
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Collection of Information by “Cookies”
You are aware that information and data is automatically collected through the standard operation of the Internet servers and through the use of "cookies." "Cookies" are small text files a website can use to recognise repeat users, facilitate the user's ongoing access to and use of the website and allow a website to track usage behaviour and compile aggregate data that will allow content improvements and targeted advertising. Cookies are not programs that come onto your system and damage files. Generally, cookies work by assigning a unique number to you that has no meaning outside the assigning site. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature; however, you should note that cookies may be necessary to provide you with certain features (e.g., customized delivery of information) available on our Websites.
3.3 We use the information that you have given us in order to:
• We will use your personal information only for the purposes for which it was collected and agreed with you.
• Personal information such as contact details will be obtained in order for Silicone & Technical Products to contact you regarding any enquiries made relating to and not limited to the services we provide.
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YOUR PERSONAL INFORMATION WILL BE USED OR SHARED IN THE FOLLOWING WAYS:
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4.1.1. Respond to any query or comment received from you;
4.1.2. Inform you of new services;
4.1.3. Enable us to process, validate and verify information and requests for the supply of services;
4.1.4. For the purposes for which you specifically provided the information; and
4.1.5. generally to improve your experience on our website.
4.2 We keep your personal information confidential and only use, process, share, record or delete it as is required by POPIA, other legislation and/or the requirements of the service that we are providing for you.
4.3 We will share your personal information:
4.3.1. in order to comply with applicable law or with legal process served on our company;
4.3.2. in order to protect and defend the rights or property of our company; and
4.3.3. with employees and/or third parties who assist us in providing services to you and thus require your personal information in order to render a proper and efficient service. We will ensure that all such employees and third party service providers, having access to your personal information, are bound by confidentiality agreements.
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OTHER INTERACTION WITH YOUR PERSONAL INFORMATION
5.1 POPIA requires us to ensure that we hold correct and updated personal information and, hence, we may need to update your personal information from time to time, and request your assistance in doing so. The request will be sent via email or otherwise, whatever is most reasonable in the circumstances.
5.2 We will:
5.2.1 not sell or give your personal information away, use it, other than in terms of this policy;
5.2.2 retain the personal information only for as long as we are required by law to do so.
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YOUR RIGHTS
6.1 You may at any time request us to confirm what personal information we have relating to you and by whom it was accessed. We may charge a fee for the latter.
6.2 You may ask us to -
6.2.1 update your information;
6.2.2 delete your information or refrain from using it. Note that if the information you ask us to delete is required by us for purposes of a transaction that we are legitimately/lawfully processing, we may refuse to delete your information.
6.3 You may further unsubscribe from any of our electronic material by simply clicking on the unsubscribe option provided. In that event we will remove your details from our database, in a secure way.
6.4 You may enquire from us about your personal information that we have, and how, if at all, it was used.
6.5 For assistance to exercise your rights as explained in this paragraph, contact our Information Officer whose details appear in paragraph 1 hereof.
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SECURITY BREACH
7.1 We have strict measures in place to make sure that our information systems are not breached.
7.2 However, should this occur, we will ascertain how and where the breach occurred and make sure that the exposed area is addressed immediately.
7.3 We will ascertain which data has become vulnerable as a result and notify you if the breach may affect you and assist you to minimize any potential damages that you may suffer as a result, where possible. Such notification may take place by way of email or post.
7.4 Security Measures
We will:
7.4.1. treat your personal information as strictly confidential;
7.4.2. take appropriate technical and organisational measures to ensure that your personal information is kept secure and is protected against unauthorised or unlawful processing, accidental loss, destruction or damage, alteration, disclosure or access;
7.4.3. promptly notify you if we become aware of any unauthorised use, disclosure or processing of your personal information;
7.4.4. provide you with reasonable evidence of our compliance with our obligations under this policy on reasonable request; and
7.4.5. We will not retain your personal information longer than the period for which it was originally required, unless we are required by law to do so, or you consent to us retaining such information for a longer period.
ALTHOUGH WE TAKE THE AFOREMENTIONED PRECAUTIONS IN PROTECTING YOUR PERSONAL INFORMATION, WE SHALL HOWEVER NOT BE LIABLE FOR ANY LOSS OR DAMAGE, HOWSOEVER ARISING, SUFFERED AS A RESULT OF THE DISCLOSURE OF SUCH INFORMATION IF BEYOND OUR REASONABLE CONTROL.
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STORING YOUR PERSONAL INFORMATION
8.1 We store your personal information in South Africa.
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CHANGES TO THIS PRIVACY NOTICE
9.1 From time to time, we may revise this privacy notice to reflect company initiatives, changes in the law or technology or changes in our practices regarding the collection and use of personal information.
9.2 We will not use or disclose personal information provided to us pursuant to this Privacy Notice in ways other than the ones described above, without informing you and providing you with the opportunity to consent to such modified conditions concerning the use and disclosure of your personal information.
9.3 If you are not satisfied with our response to your query, you may approach the following regulatory body for further assistance:
The Information Regulator (South Africa)
JD House
27 Stiemens Street
Braamfontein
Johannesburg
2001
Complaints email: HYPERLINK "mailto:POPIAcomplaints.IR@justice.gov.za" POPIAComplaints@inforegulator.org.za